Botanica Tiny but lovely box

Opened Monday to Friday. We will respond to your queries over the weekend on most occassions, but we strive for balance in life so please be kind.

Our production time is approximately 4 to 5 working days from the date you order (but we do aim to make your products a lot quicker than this) and shipping time is 3-5 working days on top of that. Shipping is through Royal Mail standard class.

We are all about quality not quantity and we pride ourselves on excellent customer service journey. When you order from small business you help fuel the dream of the maker behind your products.

We have a custom blend of our waxes used in melts and candles. We blend soy, rapeseed and mineral wax for the best scent permeation and lovely look. We use biodegradable cellophane, glassine bags and we use recyclable plastic clamshells most of them made from recycled material themselves. 

You have a right to cancel your contract to purchase good from us within 14 days without giving notice. The cancelation period ends 14 days from when you, or someone you nominate, receives the goods you have ordered.

To exercise your right to cancel you must inform us in writting by sending us an email to info@petiteellieluxuries.com.

The right to cancel does not apply to:

• Custom or personalised goods.

Effects of Cancelation:

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to ous as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us we will reimburse to you all payments we received from you without undue delay after we have received the returned goods from you. We can only reimburse to the same method of payments originaly used. 

Returns:

We hope you will be happy with your products purchased from us, however in the event of a return please contact us via email to info@petiteellieluxuries.com for return information. We accept returns within 30 days from being purchased. Please note there are certain items which are exempt from the return policy such as custome made or personalised items and sale items.

Postage for the return is payable by customer unless the goods are damaged, products returned must be in saleable condition and in its original packaging without any sign of them being used.

Refunds:

Refunds will be issued once the returned products have reached us in a saleable and undamaged condition. Refunds will be processed to the original payment method without undue delay and no later than 14 days after products were received by us.

We are unable to offer refunds for the following items:

• personalised or custom products
• sale items